Refund Policy

This service is operated by PIXENIQ. Contact: support@pixeniq.com.

You can cancel at any time; access continues until the end of the paid period.

Credits reserved for a generation that fails on the provider side are refunded automatically to your balance.

Every refund request is reviewed case by case by the PIXENIQ team. Email support@pixeniq.com with your account email, the charge date and the reason for your request.

We consider how many credits were used, whether a technical issue on our side prevented you from using the service, and how long ago the charge was made. Approved refunds are returned to the original payment method.

Please contact us before disputing a charge so we can help.